Returns & Refunds Policy

At Goldsmith & Sons Coffee Roasters, we take pride in providing fresh, quality coffee and want every customer to be happy with their purchase.

Change-of-Mind Returns

As coffee is a consumable food product, we do not generally accept returns or offer refunds for change of mind, personal taste preferences or incorrect orders placed by customers.

This does not affect your rights under Australian Consumer Law.

Damaged, Faulty or Incorrect Products

If your coffee arrives damaged, faulty or different from what you ordered, please contact us as soon as possible.

Where possible, include your order number, a description of the issue and photographs of the product or packaging.

We will assess the issue and work with you to arrange an appropriate solution, including a replacement or refund where required.

Australian Consumer Law

Our products come with consumer guarantees that cannot be excluded under Australian Consumer Law.

If a product fails to meet these guarantees, you may be entitled to a repair, replacement, refund or other remedy depending on the circumstances.

Nothing in this policy limits your statutory consumer rights.

Returning Products

For food safety and hygiene reasons, we generally cannot accept opened coffee products for change-of-mind returns.

However, where a product is faulty or otherwise fails to meet applicable consumer guarantees, we will provide the remedies required by Australian Consumer Law, including where the product has been opened.

Please contact us before returning any products so we can discuss the appropriate arrangements.

Contact Us

For returns, refunds or product concerns, please contact Goldsmith & Sons Coffee Roasters through our website at www.goldsmithroasters.com.